{"id":4903,"date":"2023-12-08T15:41:58","date_gmt":"2023-12-08T13:41:58","guid":{"rendered":"https:\/\/www.ovidiudragosargesanu.ro\/?page_id=4903"},"modified":"2025-12-10T13:03:26","modified_gmt":"2025-12-10T11:03:26","slug":"politica-de-retur","status":"publish","type":"page","link":"https:\/\/www.ovidiudragosargesanu.ro\/en\/politica-de-retur\/","title":{"rendered":"Return policy"},"content":{"rendered":"\t\t
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General Provisions<\/b><\/p>

As a consumer, the Client of OVIDIUDRAGOSARGESANU has the right to withdraw from a distance sales contract by returning the ordered products without any justification, within a maximum of 30 calendar days from the date of taking possession of the purchased goods. The procedure for withdrawal from the contract is detailed in Section 2 of this policy – Withdrawal Procedure.<\/span><\/p>

Furthermore, if the product is found to be non-compliant, you will have the option to return it to OVIDIUDRAGOSARGESANU and request that the seller brings it into compliance free of charge, through repair, replacement, appropriate price reduction or, where applicable, termination of the contract regarding this product and reimbursement of its value. If the consumer identifies defects in the product within the first 30 days of purchase, direct replacement will be arranged.<\/span><\/p>

This right of return due to non-compliance can be exercised if the lack of conformity occurs within 2 years, calculated from the delivery of the goods.<\/span><\/p>

Any intention to return must be communicated to OVIDIUDRAGOSARGESANU by sending a request via email to <\/span>info@ovidiudragosargesanu.ro<\/span><\/a> or by submitting the withdrawal form, as provided below.<\/span><\/p>

Withdrawal Procedure – Withdrawal Form<\/b><\/p>

In accordance with Government Emergency Ordinance 34\/2014, a client who is a consumer (natural person) has the right to withdraw from the contract, i.e., to return the ordered goods, within 30 calendar days without stating any reason.<\/span><\/p>

The client must return the products without undue delay and no later than 14 days from the date on which they communicated the decision to withdraw from the contract.<\/span><\/p>

OVIDIUDRAGOSARGESANU will reimburse all amounts received as payment from the consumer, minus the costs of delivering the product to the consumer, without undue delay and, in any case, no longer than 14 days from the date the package reaches OVIDIUDRAGOSARGESANU\u2019s warehouse and its compliance is verified.<\/span><\/p>

The buyer will only bear the costs of delivery related to the return of the products.<\/span><\/p>

The reimbursement of the amount corresponding to the purchased products will be made using the same payment method used for the initial transaction, unless the client expressly agrees to use another method. The reimbursement will take place after receiving the products returned by the client or after receiving proof of shipment provided by the client.<\/span><\/p>

To exercise the right of withdrawal, the consumer informs OVIDIUDRAGOSARGESANU of their decision to withdraw from the contract using an unequivocal statement. The return form can be downloaded via the following link and after completion, it should be sent to <\/span>info@ovidiudragosargesanu.ro<\/span><\/a> . Alternatively, the text of the return form can be included directly in an email, as shown below:<\/span><\/p>

To:<\/span><\/i><\/p>

PRO DAO PSI\u00a0 S.R.L., cu sediul pe Bld. Mircea Voda, nr. 44, bl.m17, Tronson 1, et.5, ap.22, cam.1, Bucuresti<\/span><\/i><\/p>

Name and surname:<\/span><\/i><\/p>

Phone number:<\/span><\/i><\/p>

Email address:<\/span><\/i><\/p>

Invoice number:<\/span><\/i><\/p>

Order number:<\/span><\/i><\/p>

Order date:<\/span><\/i><\/p>

Bank account for refund of order amount:<\/span><\/i><\/p>

Product(s) being returned:<\/span><\/i><\/p>

Reason for returning the product (optional):<\/span><\/i><\/p>

Remarks\/ Other comments (optional):<\/span><\/i><\/p>

The returning of products can be carried out in two ways, depending on the client\u2019s preference. For returns made through Posta Romana, the address is:<\/span><\/p>

\ud83d\udce6 Return address:\u00a0<\/span><\/p>

Recipient: Pro DAO Psi.srl<\/span>
<\/span>Phone number: 0767190574<\/span>
<\/span>Address: Bulevardul Basarabia Nr. 256 (\u00een incinta Faur), Sector 3, cod postal 030352 Bucure\u0219ti<\/span> .<\/span><\/i><\/p>

The return of purchased products can take place without providing any reason. Products must be properly packaged for the return and accompanied by all original accessories and documents, as well as a copy of the invoice\/ receipt.<\/span><\/p>

Returning a product without its accessories will result in a reduction of its value, as described below.<\/span><\/p>

Products showing physical alterations, impacts, chips, scratches, stains, shocks, etc., are not accepted for return.<\/span><\/p>

If it is found that the value of the product has been diminished, OVIDIUDRAGOSARGESANU will retain the amount corresponding to this reduction.<\/span><\/p>

Refund for product value will be reimbursed as it follows:<\/span><\/p>